Refund Policy

At S V Solutions, we strive to deliver high-quality experiences across our public events, concerts, promotional shows, and client-based services. As our offerings include both ticketed events and customized event execution services, we maintain a clear and transparent refund policy.

1. Ticket Refunds (Public Events / Concerts / Pre-Release Functions)

Refunds will be considered only under the following conditions:

If the event is cancelled or rescheduled by the organizers
If a technical payment error occurred (e.g., double payment, failed transaction with successful deduction)
If a customer paid for a free event pass by mistake through an unofficial platform (subject to investigation)

Refunds will NOT be issued in the following cases:

Change of personal plans or inability to attend
Late arrivals or no-shows
Dissatisfaction with crowd size, seating, sound quality, or artist availability
Entry denied due to age restrictions, health conditions, or invalid passes

Process:

Send refund request within 72 hours of the transaction
Include: name, email, phone number, event name, payment ID, and reason
Email to: contact@svsolutions.co.in
If refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Event Services Refunds (For Brands, Corporates, Institutions)

S V Solutions offers B2B event services including:

Event production and execution
Digital marketing & influencer campaigns
Branding, creative design, and talent management

As these are custom services, refunds are generally not applicable once execution has started. However, in rare cases where:

Project is cancelled before production begins
A double payment is made
Billing error occurs

We will review the case and issue refunds accordingly.

3. Payment Disputes

For payment failures, double charges, or incorrect billing, please contact our support team immediately.

Email: contact@svsolutions.co.in
Subject Line: “Refund Request”
Include: payment screenshot, UPI/Transaction ID, date of payment

All valid disputes will be addressed promptly, and refunds will be initiated within 7–10 working days after validation.

Note: All decisions related to refunds will be at the discretion of S V Solutions finance team, and in accordance with our terms of service.